All prices shown on the website are for e-commerce ONLY

Terms and Conditions

Use of this website

The content of this website is owned by or licensed to PLUMBLINK. Access to and use of the website is subject to these Terms and Conditions, and all applicable laws.

You may only make use of the website for the following specific purposes:

  • to browse through the Content of this website;
  • to view and purchase products as offered by PLUMBLINK; and
  • to correspond with PLUMBLINK.

Your continued use of this website shall constitute acceptance of the Terms and Conditions, not having been amended by you. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the website without the written permission of PLUMBLINK. You may view or print individual pages only for your own personal, non-commercial use provided you keep intact all copyright and acknowledge PLUMBLINK proprietary rights.

Intellectual Property Rights

Proprietary rights (including the trade marks, copyright, intellectual property and patent rights) in this Website, and the content thereof belong to PLUMBLINK at all time, and/or our licensors, including compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit to this computer system will remain your property, but you hereby grant PLUMBLINK an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if PLUMBLINK were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.

To obtain permission for the commercial use of any content on this site contact PLUMBLINK at e-mail [email protected]


PLUMBLINK make no representations or warranties of any kind, express or implied, as to the operation of this website and the content, unless specified herein or on the website expressly. You expressly agree that you use this website at your own risk.

PLUMBLINK make no representations or warranties about the suitability or correctness of the content that is included on or otherwise made available to you through the website, or about the soundness, completeness, and accuracy of any of the content. Accordingly, you agree that you will not hold PLUMBLINK liable for any claim of whatsoever nature, including, lawsuits, legal proceedings, damage, costs, interest, special, incidental, consequential or indirect damages, including damages for loss of profits, loss of business or downtime, arising out of or relating to your use of the website or any content that you access on the Website.

The website may contain certain images or links to third party websites, which are not under our control, nor are they maintained by PLUMBLINK. PLUMBLINK will not be liable for any loss or damage suffered by you as a result of using the links provided on the website.

Limitation of Liability

This website should only be used for information purposes. It is not advice and you should not rely on it to make, or refrain from making, any decision or take, or refrain from taking, any action. PLUMBLINK does not warrant that the Website, Content, our servers and/or any electronic communications sent by, or from us, are free from viruses or other harmful components, and nor are they liable for any damage arising from said virus or harmful component.

PLUMBLINK will not be liable for any damage of any kind arising from your use of the Website, or from any Content, including, but not limited to, direct, incidental and/or consequential damage, unless otherwise specified in writing.

You will be responsible for damages of any kind should you use the website in breach of these Terms.

Privacy Policy

PLUMBLINK is committed to protecting your personal information.  Your personal information refers to any information that can be used to identify you as an individual, and includes your name, identity number, contact details and bank account information.

By giving PLUMBLINK your personal information, you consent to the use of it in order for PLUMBLINK to monitor their services provided to you, to improve those services and personalise your use of their services. PLUMBLINK may also use such information to inform you about changes in the services that they offer and/or about features they may think you would find of interest.

PLUMBLINK also permit the affiliated entities in their company group to inform you about products or services they offer that might interest you. You should note that PLUMBLINK may monitor and keep records of any visits to the website and/or communication that you may send to, or receive from the website, and may use, publish and disclose such communications for any lawful purpose. If you have provided PLUMBLINK with your credit card details, PLUMBLINK will use all its reasonable endeavours to encrypt such information, and take all reasonable steps to prevent the unauthorised access and use of such information

Your credit card details will not be disclosed to any third parties, unless obligated to do so for any lawful purpose.

PLUMBLINK advises that "Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. PLUMBLINK may use cookies in future to enable us to personalise your visits to our website and simplify your order process. Please note that you will require the ‘cookies’ on your browser to be enabled in order to use these services and for the website to function correctly.

Please feel free and click here for further details

Agreement of Sale

An agreement of an online sale will only come into effect once you have electronically submitted a correctly completed order, for one or more products, and payment is either authorised, or received by PLUMBLINK and reflects in PLUMBLINK bank account.

Changes to the Website and/or the Terms

PLUMBLINK reserve the right, without notice and in their sole and absolute discretion, to make changes to the website and/or these terms. It is your responsibility to review these terms on each occasion prior making use of PLUMBLINK services. If you continue to use this systems and services after the amended terms of use has been published, it shall constitute an acceptance of the amended terms of use.

Governing Law and Jurisdiction

This Website is hosted, controlled and operated within the Republic of South Africa, and is therefore governed by South African laws and is subject to the ‘Disputes’ set out hereunder, which records that you and PLUMBLINK submit to the non-exclusive jurisdiction of the South African courts, subject to the provisions of Clause 10.


Any person that delivers or attempts to deliver any damaging code to the website, or attempts to gain unauthorised access to any page on the website shall be prosecuted and civil damages shall be claimed in the event that PLUMBLINK suffers any damage or loss as a result of such conduct.

You agree and warrant that your log-in name and password shall be used for your personal use only and never be disclosed to any third party. Any losses incurred due to transactions occurring by anyone using your log-in details shall be your responsibility only and PLUMBLINK shall bear no responsibility in any way arising from such conduct

All credit card transactions are Secure Socket Layers encrypted, secured by GeoTrust and are PCI DSS compliant. PLUMBLINK’ registration documents and the Website's registered domain name are checked and verified by Thawte.


Save for urgent or interim relief, which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and PLUMBLINK on any matter provided for in, or arising out of these Terms and Conditions, and not resolved through the Customer Relations Department of PLUMBLINK, then such dispute shall be submitted to confidential arbitration in terms of the Expedited Rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.


PLUMBLINK chooses as its domicilium citandi et executandi for all purposes under these T&C, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: Waterfall Commercial District Cnr 2 Ruacana &, Beatty St, Woodmead, Sandton, 2191


PLUMBLINK is in no way responsible or liable for any loss, liability, damage (whether direct, indirect, special or consequential) or expense of any nature whatsoever, which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through the website, or any actions and/or liability for consequential or incidental damages.

PLUMBLINK will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data, storage or delivery of information, resulting from whatsoever cause. All information appearing on the website is provided without any representations or warranties whatsoever, whether express or implied.

The information contained on the website provides general information on particular subjects and is not an exhaustive treatment of such subjects.

Prices, specials and promotions displayed on the website are exclusive to the website and do not apply in-store unless stipulated. In-store prices, specials and promotions do not apply to this website unless stipulated. Images are for illustrative purposes only.

Return Policy

PLUMBLINK strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.

PLUMBLINK quality assurance

We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

The Customer shall notify the Company in writing of any patent damage to goods at the time of delivery, failing which the Company shall not be liable for such damage

No claims of any nature will be recognised unless lodged with the Company by the Customer in writing within 7 days of receipt of goods.

We will exchange or refund products provided there is a valid proof of purchase. The goods must also be in a saleable condition and in its original packing. The Company reserves the right to withhold refund payments until such time as it is satisfied that the goods have been paid for and have been cleared by the company's bankers

The Company shall not be liable for any defect in goods supplied, whether latent or patent, save as expressly stipulated in any manufacturer's warranty furnished by the Company in respect of specified goods. No warranty will be observed in respect of plumbing materials supplied unless same have been installed by a registered plumber

The Company shall not be liable to the Customer for any colour and/or size discrepancies in batches of the same articles of goods supplied.

When the Company is required to procure the manufacture and/or supply goods to the Customers' specifications and/or drawings , or those of the customers nominees, the Company accepts no responsibility for the efficiency or workability of such goods. Furthermore , the Customers ' specifications and/or drawings shall be deemed to have been given to the Company for description purposes only and shall not form part of the contract.

Should the Company agree to accept the return of any goods for credit, the Customer shall be liable to pay the Company a handling charge of not less that 15% of the invoiced price of the goods so returned

How will I be refunded?

You will be refunded in the same manner in which you paid PLUMBLINK, once we have accepted a return and approved a refund, you will receive the refund in one of the following ways

  • Electronic transfer directly into your account (allow at least 10 working days)
  • Cash (if the original payment was made in cash)
  • Credit card (by reversal back to your credit card and subject to banking delays)
Delivery Policy

PLUMBLINK undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases.

Please read the delivery policy before placing an order. Should you have any questions or concerns regarding the policy, feel free to contact PLUMBLINK. This policy applies to merchandise purchased via the PLUMBLINK website .

PLUMBLINK delivers only to addresses within the Republic of South Africa. Please check your order, contact, and address details carefully before you submit it as changes cannot be made once you have received confirmation of your order.

Before the possession of the product/s can take place, the credit card used to purchase the product will need to be produced.

Should you request PLUMBLINK deliver the product/s to your physical address, then you should note that all orders will be delivered during normal working hours (between 08h30 and 17h00) on week days only, and will be delivered in due course. Orders paid for by EFT will take 48 to 72 hours longer to deliver as we need to confirm receipt of funds into the relevant PLUMBLINK Bank Account. Please ensure that there is somebody available at the premises to receive the order. The cost of the delivery will be as displayed on the website at the time of making your purchase. This may vary from time to time and may change without notice.

The following procedure must be followed when receiving the order:

  1. Please ensure that the PLUMBLINK sealing tape securing your parcel is unbroken and the parcel is undamaged. In the unlikely event that the tape is broken or the parcel damaged, the following may occur:
  • You may inspect the order against the Delivery Note to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery Note and both you and the courier/PLUMBLINK representative will initial next to the notation; or
  • You may sign for the order without inspecting it; however, this will be noted on the Delivery Note. The courier/PLUMBLINK representative will then initial the Delivery Note, and in the unlikely event that any product/s is found to be missing thereafter, PLUMBLINK will not accept responsibility for said product/s; or
  • You may request the courier/PLUMBLINK representative to return the parcel, clearly stating the reasons as to why on the Delivery Note. Thereafter, you will be contacted by a PLUMBLINK representative in due course.

PLUMBLINK makes every effort to ensure that the information displayed on our website is up to date and accurate at all times. However, should an ordered item be out of stock, or any other delay in delivery will occur, every effort will be made to contact and inform you of same and, if necessary, make alternative arrangements.

Payment Options

You may make payment of your order charges, as well as the delivery fees (as applicable), online by providing PLUMBLINK with your credit card details. Kindly note that PLUMBLINK accepts the following credit cards:

  • Visa; Visa Debit; and
  • MasterCard; MasterCard Debit.

PLUMBLINK will provide you with a receipt at time of delivery or collection (as applicable) which specifies the total fees and charges for the Products in the order.

Discounts, Promotional Prices and Delivery Charges

PLUMBLINK reserves the right to apply or remove discounts on selected products and baskets at any set period of time and may change without any notice. These discounts will only apply to transactions submitted, paid for, and completed on the website and may not be claimed for in store purchases.

No discount will apply to a product if it is not indicated on the website as such.

Discount only applicable during the dates stated in the Terms and Conditions.

Cancellation of/changes to this Policy

PLUMBLINK reserves the right to cancel or alter any of the above policies, at its sole discretion, from time to time.

It is your responsibility to familiarize yourself with our policies on each occasion prior to making use of our services.

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